At LECAFUR HL, we are committed to ensuring customer satisfaction with our furniture products. If your purchase does not meet your expectations, our return and refund process is straightforward and transparent.
Returns
- You may request a return within 30 days of receiving your item.
- Returns are accepted if the item is:
- Damaged upon arrival
- Unusable
- Not the same as the model or description shown on our website
- To initiate a return, please contact our customer service team at sales@lecafurhl.store with your order number and details or photos of the issue.
Refunds
- Once your returned item is received and inspected, we will notify you of the approval of your refund.
- Refund processing time: Approved refunds are issued within 5 business days to your original payment method.
- We do not charge any restocking fees.
Return Shipping Costs
- If the return is due to our error (damaged, unusable, or incorrect item), LECAFUR HL will cover the return shipping costs.
- For returns for any other reason, please contact our customer service to discuss available options.
Non-Returnable Items
Some custom-made or specially ordered furniture items may be non-returnable unless they are defective or not as described.
Contact Us
If you have any questions about this Return & Refund Policy, please reach out to us at:
Email: sales@lecafurhl.store
We are happy to assist you and resolve any concerns promptly.